Unfortunately we are not able to offer a refund on our juice products, unless they are faulty or damaged upon delivery and we are notified of any issues within 24 hrs of delivery.
We will offer replacement on alcohol deemed to be damaged or faulty upon delivery. If a suitable product cannot be supplied we will refund you the cost of the product.
We are unable to offer exchanges/refunds under any other circumstances, e.g change of mind. For alcohol, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without receiving instruction from us first.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once your refund is processed a credit will automatically be applied to your credit card or original method of payment, as soon as practically possible.
Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Instructions for exchange will be provided once your exchange has been approved.